Find Answers to Your Questions
What services does Midas Touch Healthcare LTD offer?
At Midas Touch Healthcare, we provide a wide range of care services including:
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Medical Nursing Home Activities
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Residential Nursing Care
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Domiciliary (home) Care
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Live-In Care
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Support for Learning Disabilities, Mental Health, and Substance Misuse
Each service is tailored to the individual’s needs, whether short-term or long-term.
Who is eligible for your care services?
We serve individuals of all ages who require assistance with health, mobility, daily living, or mental health support. Eligibility depends on assessment by our care team. We also support clients transitioning from hospital stays or recovering from illness.
How do I get started / how can I request care?
Simply book an appointment or contact us via phone/email. We will schedule an assessment, during which we evaluate needs, preferences, and create a personalized care plan. Based on that, we arrange staffing, scheduling, and service delivery.
Do you offer services 24/7?
Yes, in many cases we provide round-the-clock care (e.g. in nursing homes or via live-in care). For domiciliary care, visit frequency and hours depend on the client’s needs.
Can I change or cancel services if my needs change?
Absolutely. Our care plans are flexible. If your condition or preferences change, we reassess and adjust the service accordingly. For cancellations or modifications, we ask for advance notice (e.g. 24–48 hours) wherever feasible.
What qualifications do your staff have?
Our team includes registered nurses, caregivers, therapists, and specialists. All staff undergo rigorous training, background checks, and ongoing professional development. We ensure they are certified and competent in their roles.
How is payment handled?
The cost of care depends on the type and level of services needed, duration, and additional supports (e.g. therapy, equipment). We provide transparent quotations before services begin. Payment options may include private pay, insurance, or government / public funding (where applicable). Please contact us to discuss pricing in your situation.
How do you handle confidentiality & privacy of health data?
We are fully committed to protecting your privacy. All personal and health data is handled securely, in compliance with data protection regulations (e.g. UK GDPR). Only authorized personnel have access, and we use secure systems for data storage and communication.
How do you ensure client safety and quality of care?
Safety and quality are central. We maintain strict hygiene protocols, regular health monitoring, risk assessments, audit and supervision, training, and client feedback systems. We also follow all applicable regulations and standards for health care providers.